Terms and Conditions of cill88 Use

1. Definitions and Interpretation

In this Terms and Conditions document, the following words carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the cill88 website accessible at https://cill88.app together with all services, functions and content provided on it.
• "User" or "Member" refers to any individual who has registered an account and uses the cill88 platform.
• "Account" refers to the personal account registered by a user on the cill88 platform.
• "Account Balance" refers to the total amount of funds in a user's account at any given time.
• "Bonus" refers to any additional funds, cashback, or promotional incentive given by cill88 to members.
• "Wagering Requirement" refers to the number of times a user must wager using bonus funds before winnings from that bonus are eligible for withdrawal.
• "Real Money" refers to funds deposited by the user using actual money, as distinct from bonus funds.

2. Acceptance of Terms

By registering an account, logging in, depositing funds, or using any service provided by cill88, you hereby agree to be bound by all terms and conditions stated in this document, together with the privacy policy and any additional guidelines published by the platform from time to time.

If you do not agree with any part of these terms, you are not permitted to use the cill88 platform. Continued use after any amendment to the terms is published will be considered acceptance of the amended terms.

3. Eligibility and Account Registration

To register and use the cill88 platform, users must meet all of the following eligibility requirements:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be subject to any self-exclusion order or gambling prohibition issued by any authority.
• Not be acting as an agent or proxy for a third party who does not meet the eligibility requirements above.

During the registration process, users are required to provide accurate, complete and current information. cill88 reserves the right to request identity verification at any time, including a copy of the national identity card (MyKad) or other appropriate supporting documents.

Each user is only permitted to hold one account. Registering multiple accounts is strictly prohibited and may result in all such accounts being suspended and their balances forfeited.

4. Account Management and Security

Users are fully responsible for all activities that occur under their account. This includes keeping their username and password confidential and ensuring that no other party gains access to the account.

If you suspect your account has been accessed without authorisation or that there is any suspicious activity, you must immediately notify the cill88 customer support team via live chat or email. cill88 is not responsible for any losses arising from unauthorised access that was not reported within a reasonable time.

The cill88 platform will never ask users for their password via email, live chat or any other communication channel. Any such request should be treated as a fraud attempt.

5. Deposits and Withdrawals

cill88 accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC and ETH. The minimum deposit amount is RM10 per transaction.

Withdrawals may be made subject to the following conditions:

• The minimum withdrawal amount is RM100 per request.
• Users must have completed the identity verification process before the first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, except in specific situations approved by the cill88 finance team.
• Any wagering requirements related to bonuses must be fully completed before a bonus balance can be withdrawn.

The withdrawal processing time is between 30 minutes and 3 hours after the request is approved. cill88 reserves the right to request additional documents for anti-money laundering (AML) compliance purposes before approving any withdrawal.

6. Bonuses and Promotions

cill88 offers various promotions to registered members. All bonuses are subject to the specific terms and conditions of each promotion, which will be published alongside each offer. The general conditions that apply to all bonuses are as follows:

• The welcome bonus gives a 100% match on the first deposit up to a maximum of RM888. The wagering requirement for this bonus is 10 times the bonus amount received. For example, a deposit of RM100 will receive a bonus of RM100, bringing the balance to RM200 with a wagering requirement of RM1,000 (RM100 × 10) before bonus winnings can be withdrawn.
• One account, one IP address, one device, one payment method, and one household is only eligible to receive each bonus once.
• cill88 reserves the right to modify, suspend or withdraw any promotional offer without prior notice.
• Any attempt to abuse the bonus system, including through multiple accounts or hedge betting, may result in account suspension and balance forfeiture.

The cill88 VIP Programme consists of three tiers: Bronze with weekly cashback of up to 0.4%, Silver with weekly cashback of up to 0.8%, and Gold with weekly cashback of up to 1.2%. VIP tier upgrades are based on a member's accumulated betting activity.

7. Game Rules

All games available on the cill88 platform, including slots, live casino, baccarat, roulette, blackjack, sic bo, sportsbook and esports, are governed by their respective rules which can be found within each game. Users are responsible for understanding the game rules before they start playing.

cill88 uses a certified random number generator (RNG) to ensure that every game outcome is fair and cannot be manipulated. Any discrepancy in game results will be resolved based on cill88's server records, which shall be considered final.

cill88 reserves the right to void or refund bets in the event of a technical fault, software error, or unforeseen circumstances that affect the integrity of the game. In such cases, the original bet amount will be returned to the user's account.

8. User Conduct and Responsibilities

Users of the cill88 platform agree not to engage in any activity that could compromise the security, reputation or operation of the platform. The following activities are strictly prohibited:

• Using automation software, bots, or any technical tools to gain an unfair advantage in games.
• Colluding or conspiring with other players to defraud the platform or other players.
• Using illegally obtained funds for deposit or gambling activities on the platform.
• Spreading false or misleading information about the cill88 platform.
• Attempting to access platform systems or data without authorisation.

Users are solely responsible for their own gambling decisions. cill88 promotes responsible gambling and provides account management tools to help users control their gambling activity. More information is available on our Responsible Gambling page.

9. Account Suspension and Closure

cill88 reserves the right to suspend or close a user's account at any time without prior notice if there is evidence or reasonable suspicion that the user has:

• Violated any term in this document.
• Provided false information during registration or identity verification.
• Engaged in fraud, money laundering, or other illegal activities.
• Registered multiple accounts.
• Is under 21 years of age.

Users may also request closure of their own account at any time by contacting the cill88 customer support team. Any valid balance in an account closed at the user's request will be returned once all wagering requirements have been met.

10. Limitation of Liability

The cill88 platform is provided on an "as is" basis. To the extent permitted by law, cill88 is not liable for any indirect, consequential, special or punitive losses arising from the use of the platform, including but not limited to loss of funds, loss of data, or service interruptions.

cill88 makes no guarantee that the platform will operate without interruption, be free from viruses, or that any technical defects will be corrected within a specific timeframe. Users access this platform at their own risk.

11. Amendments to Terms and Conditions

cill88 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments will take effect immediately upon publication on the platform. Users will be notified via a platform notification or their registered email when significant changes are made.

Continued use of the platform after any amendment is published will be considered acceptance of the revised terms. If you do not agree with the amendments, you should stop using the platform and contact the support team to close your account.

12. Contact Us

If you have any questions regarding these Terms and Conditions, or require further clarification on any part of this document, please contact the cill88 customer support team:

• Live chat: Available 24/7 directly through the cill88 platform
• E-mail: support@cill88.app
• Service languages: Malay and English

Our team is available at all times to assist you with all matters relating to your account, transactions and understanding of the platform's terms.