Privacy Policy cill88

01 Collection of Personal Information

cill88 collects players' personal information in certain circumstances. This information is required to provide services that are safe, fair and compliant with the international licensing requirements that bind us.

The categories of information we collect include:

• Identity information: full name, date of birth, MyKad or passport number
• Contact information: email address, mobile phone number, residential address
• Financial information: e-wallet account details (Touch 'n Go eWallet), DuitNow information, online banking details (FPX), and crypto wallet addresses for USDT, BTC and ETH
• Usage information: betting records, deposit and withdrawal transaction history, login activity
• Technical information: IP address, device type, web browser used, session data

We may also collect information when you contact our customer support via live chat or email, including the content of those communications for the purpose of issue resolution and service improvement.

02 Use of Personal Information

Information collected by cill88 is used solely for legitimate purposes related to providing services to you. We use that information to:

• Create and manage your player account
• Process deposit and withdrawal transactions securely
• Verify your identity to meet international licensing compliance requirements
• Detect and prevent fraud, money laundering and activities that breach the terms of use
• Provide effective customer support via live chat and email in Malay and English
• Send important notifications relating to your account, transactions and policy changes
• Analyse usage patterns for the purpose of continuous platform and player experience improvement
• Meet legal obligations and requirements of relevant regulatory bodies

cill88 does not use your data for third-party marketing purposes. Any promotional communications we send are directly related to cill88's own products and services.

03 Disclosure to Third Parties

cill88 respects the confidentiality of your data. We do not disclose your personal information to third parties except in the following circumstances:

• Payment service providers: payment gateway providers that process Touch 'n Go eWallet, DuitNow, FPX and crypto transactions are required to comply with strict confidentiality agreements
• Game software providers: the minimum information required for game functionality may be shared with registered game providers, subject to data protection agreements
• Statutory authorities: we comply with valid court orders or authority requests submitted in accordance with proper legal procedures
• Licensing regulatory bodies: minimum disclosure required for audit and international licence compliance purposes
• Your consent: in other situations, we will only disclose your data after obtaining your explicit consent

All third parties that receive your data are required to protect it using security standards equal to or higher than those of cill88 itself.

04 Data Security

cill88 implements various technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

The security measures we practise include:

• Data encryption during transmission using industry-standard TLS/SSL protocols
• Encryption of data stored on servers using current encryption algorithms
• Multi-level access controls with two-factor identity verification for staff
• Continuous security system monitoring 24 hours a day
• Penetration testing and vulnerability assessments conducted on a regular basis
• Cyber security awareness training for all staff who handle user data

While we take all reasonable steps, no system can guarantee absolute security. You also play an important role by keeping your account password confidential and ensuring no one else knows it.

05 Cookies and Tracking Technologies

The cill88 website uses cookies and similar tracking technologies to ensure the website functions smoothly and to improve the user experience.

The types of cookies we use:

• Essential cookies: required for basic website operation, including login session authentication and security
• Functional cookies: remember your preferences such as language and display settings for ease of use
• Analytical cookies: help us understand how players use the platform for the purpose of continuous improvement

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and usability of some parts of the cill88 platform.

06 Your Rights as a User

As a registered player with cill88, you have certain rights regarding your personal data that we handle. These rights include:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: request correction if your data is inaccurate or incomplete
• Right of erasure: request deletion of your personal data, subject to applicable legal obligations
• Right to restriction of processing: request that we limit how we process your data in certain circumstances
• Right to object: object to the processing of your data for specific purposes
• Right to data portability: receive your data in a machine-readable format

To exercise any of these rights, please contact our customer support team via live chat or email. We will process your request in accordance with established procedures and provide a response within a reasonable timeframe.

07 Data Retention

cill88 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Generally, we retain active player account data for the duration that the account remains active. Following account closure, some data may be retained for a certain period for the purposes of:

• Compliance with legal and regulatory obligations
• Resolution of disputes or claims that remain outstanding
• Fraud prevention and protection of platform interests
• Retention of financial records as required by the international licence

Once the retention period ends, your personal data will be securely deleted or anonymised in accordance with established procedures.

08 Changes to This Privacy Policy

cill88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements.

When there are significant changes to this policy, we will:

• Display a clear notice on the cill88 main page regarding the update
• Send a notification to your registered email address
• Update the "Updated" date at the top of this document

Continued use of the cill88 platform after these policy changes take effect will be considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.

09 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team.

We provide 24/7 customer support through the following channels:

• Live chat: available directly on the cill88 platform, handled in Malay and English
• Email: support@cill88.app — for more detailed written enquiries

Our team will make every effort to handle each privacy-related enquiry professionally and within a reasonable timeframe. For more complex issues, we may require identity verification before processing your request.